FAQ
Questions buyers ask before the first order
Lead time, tolerance, minimum order, payment and shipping — stated plainly. If your question is not here, ask us directly.
What is your standard lead time for a mold base?
Seven days from order confirmation to shipment for most mold bases. Complex or very large work is quoted with a firm date instead of a range, and that date is fixed before we start machining.
What tolerance can you hold on a mold base?
±0.02 mm on fitting and ground features — mold pockets, guide-pillar bores, guide-bushing bores, shut-off faces and plate parallelism. Ground working faces are flat and parallel to ±0.02 mm, datum faces square to ±0.02 mm, and ground surfaces finish to Ra 0.8 µm. Non-fitting dimensions are held to 0.3 mm. Above 600 mm the tolerance is agreed case by case — contact us with the drawing. Tell us the tolerance on your drawing and we confirm the figure we will hold before quoting.
What is the minimum order quantity?
One set. Mold base plates are matched, so we do not split a set — but a single set is a normal order for us, not an exception.
Can you machine to my drawing?
Yes. Send DWG, DXF, STEP, IGES or PDF, or even a clear photo of the print. Tell us the steel grade, quantity and target date and we will come back with a price and a delivery date.
What are your payment terms?
50% deposit with the order and 50% before shipment. Credit terms are not offered to new customers — after a working history, we can discuss terms for repeat business.
How fast will I get a price?
Usually within one business day, provided the drawing and quantity are clear. Send DWG, DXF, STEP, IGES or PDF — or even a clear photo of the print.